Privacy Policy

Last updated: 16/12/25

Heartland Technology Limited (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and protect your information when you visit our website or interact with us online.

By using our website, submitting a form, or otherwise providing information to us, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide when interacting with our website, including through the following forms:

  • Request for Service
  • Request for Consumables
  • Request for Consultation
  • New Client Form

Because these forms may vary over time, we may collect a broad range of personal and non-personal information. This may include:

1.1 Personal Information

  • Name
  • Email address
  • Phone number
  • Business name
  • Business contact details
  • Business banking account number (if provided)
  • Insurer information
  • Any other details you choose to supply when requesting our services

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information including:

  • IP address
  • Browser type and version
  • Device information
  • Pages viewed, time spent, and navigation paths
  • Cookie data
  • Analytics information collected via Google Analytics or similar tools

2. How We Use Your Information

We may use the information we collect for the following purposes:

  • To respond to enquiries and provide services you request
  • To contact you regarding service updates or important notices
  • To manage customer relationships and maintain accurate records
  • To assess new client requests and verify business details
  • To improve our website, services and user experience
  • For analytics and reporting
  • To comply with legal or regulatory obligations

We may also use your details for occasional marketing or promotional communication. You may opt out at any time. (As of now, we do not send marketing emails, but this may change.)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve website functionality
  • Remember user preferences
  • Help us understand how visitors interact with the site
  • Collect analytics data through Google Analytics

You can disable cookies in your browser settings, but some features of the website may not function properly.

4. Disclosure of Information

We may disclose your information to:

  • Our employees, contractors or service providers who require it for operational purposes
  • Our third-party IT provider
  • Our website hosting provider
  • CRM systems hosted in our private cloud environment
  • Legal, regulatory or government authorities if required by law

We do not sell, rent, or trade your personal information.

All third parties we work with are required to safeguard your information and use it only for the purposes for which it was provided.

5. Data Storage & Security

Your information may be stored:

  • On our private cloud CRM systems
  • On servers hosted by trusted third-party providers
  • In secure backup locations

We take reasonable steps to ensure your information is protected against loss, unauthorised access, misuse, or disclosure.

Access to personal information is restricted to authorised staff and our IT provider, who are bound by confidentiality obligations.

6. International Transfers

While we are based in New Zealand, some third-party services (e.g., Google Analytics) may process or store data in other countries.

We take reasonable steps to ensure that such transfers comply with the New Zealand Privacy Act 2020 or equivalent safeguards.

7. Marketing Communications

We may send updates or marketing communications in the future.

You can opt out of such communications by following the unsubscribe link or contacting us at admin@heartland.nz.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

  • Access your personal information
  • Request corrections to information that is inaccurate
  • Withdraw consent for certain types of data processing
  • Request information about how your data has been used

To exercise any of these rights, contact us at admin@heartland.nz.

9. Retention of Information

We retain personal information only as long as necessary to:

  • Provide you with services
  • Comply with legal obligations
  • Maintain business records

When information is no longer required, we will take reasonable steps to securely destroy or anonymise it.

10. Third-Party Websites

Our website may contain links to external sites.

We are not responsible for the privacy practices or content of third-party websites.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.